Our Mission & Values

By working together we can truly make a difference.

As a mutual, our purpose is to safeguard and protect the insurable interests of our Members. We commit to being our Members trusted insurance partner providing peace of mind through tailored insurance products, effective risk management supports, Member-focused solutions and equitable claims settlements.

Our long-term sustainability will be assured through continued financial strength while focusing on excellence and continuously providing Members with value for money.

We are service driven

We anticipate, we respond, we deliver.

We are trustworthy

We value integrity and can always be relied upon to do the right thing.

We are respectful

We listen to fully understand the viewpoint of others while always behaving with courtesy.

We are collaborative

We are strong together when we work together.

We are passionate

We are proud custodians of our Mutual and its heritage and want to leave things in a better place for the future.